Welcome to the HelpDesk
How Can We Help You Today?
Theresa Protasio
Hi there! I'm Theresa Protasio. I began my journey with REMN 12 years ago as a receptionist, and over the years, I have had the opportunity to take on various roles within the company. My most rewarding position by far has been managing the Helpdesk, which I started six years ago. I’m passionate about helping others, and there’s nothing more fulfilling than resolving issues and providing the best service possible, even when challenges arise.
Outside of work, I love spending quality time with my husband and our two pups. We share a deep love for travel and take every opportunity to explore new places and create lasting memories together.
Emily Buck
Hi! I’m Emily Buck and I started with REMN as an intern for our Wholesale Operations Manager in 2016. Since then, I’ve grown to love collaborating with our customers and working to make their lives easier. Now I spend my days as an Operations Development Specialist working on training and development and here as a HelpDesk Support Specialist. When I’m not in the office, you can find me at a concert, or cooking with my family. I also love spending time outdoors, especially in my favorite place in the world, Bethany Beach, DE.
Rob Sesio
Hello! I'm Rob Sesio your help desk agent. I originally started with MMC for 1 year and have been with REMN for an additional 2 years. Although I have not been here for long however I aspire to do my best to provide you updates and answers to your questions. Things I enjoy outside of work, I am fan of Anime and recently got into collecting manga of my favorite shows. I am a huge One Piece fan. I am a movie enthusiast. The types of movies I enjoy is watching horror movies or suspense. I also love trying out restaurants near me or places i visit.
Mark Maute
Hello! My name is Mark Maute and I was born and raised in Southern New Jersey, I began my career with REMN Wholesale five years ago as a CD Preparer in the Closing Department. My passion for the industry and client support led me to transition to our HelpDesk, where I currently serve as a Support Agent. In this role, I am dedicated to assisting clients with a wide range of services across our organization. Outside of work, I am a proud dog dad to two rescue pups, Tucker and Otis, and I enjoy traveling whenever I can.
Knowlton Decker
Howdy, I’m Knowlton :) I came to REMN four years ago as a Disclosure Specialist in our TILA department. I spent a couple of years there, then started doing Set Up for TILA as well. While in those positions I enjoyed learning more about the mortgage industry, and working with our clients to build a rapport and help their borrowers get to closing! This led me to the Help Desk, where I’ve really been able to enjoy every day working more directly with our clients and resolving issues as they arise to ensure satisfaction. When I’m not working, I enjoy playing video games, watching soccer, eating & traveling. I like Swedish cars and Star Wars and all types of monkeys.