Appraisal Orders in the HUB – REMN Wholesale Help Center

Brokers have the option to order appraisals directly from the HUB allowing them to:

• Select from REMN approved AMCs.
• Place and manage appraisal orders and appraisal conditions.
• View the status of appraisal orders.
• Have appraisals and appraisal conditions automatically upload to REMN and AIQ.

Notes:
• VA appraisal reports must still be ordered through the VA Portal.
• Multiple appraisals may be ordered through the HUB (if applicable).

Order An Appraisal

Step	Action
1	Go to Loan Processing --> Order Appraisals
2	The Vendor Services window will appear. Click the Order New Service button.
3	A pop-up will appear as a reminder that before ordering an appraisal: • Ensure the Intent to Proceed is signed, and • Review the Approved AMC list. Click OK.
4	The Service Order screen will appear. • Request Type: Defaults to New Order • Service Provider: Select an approved AMC. • Product Type: Select the applicable appraisal form. Notes: • Renovation Loans - The system will automatically notify the AMC ONLY if the correct loan program is selected on the Loan SummaryShort Application screen. • Rural Housing Properties - Ensure the Rural Property checkbox is selected on Full Application --> Purpose & Property. • Investment Properties – Ensure the correct Appraisal Product Type is selected (include rent schedule and income statements).
5	Click the Contact Information button to review/enter property contact information for the appraiser. • Borrower/Co-Borrower information will automatically populate from the loan. • Select Third Party or Other to add another contact for the appraiser (realtor, tenant, etc.).
6	Optional: • Add specific Instructions for the Appraiser. • Rush Orders - Enter a Date Expected and select Rush. - An additional AMC rush charge will be applied.
7	Upload and attach appraisal documents (if necessary). • Click the Select button.
8	Click the Upload Sales Contact button. Note: choose Upload Sales Contract for all documents for the appraiser. Note: If the documents have already been uploaded to the HUB, skip to step 10 to attach.
9	A Document Upload window will open. • Click Browse to navigate to the appraisal documents on your computer, - Or - • Drag and Drop the file on the button. • Click the Add button (if necessary) to upload additional documents. • Click Upload. Notes: • Only PDF’s, TIFFs, TXT, and HTML can be uploaded to the HUB. • Only 1 file may be added at a time with drag and drop.
10	Select the applicable documents and click OK.
11	Click Submit Order.
12	The order will appear on the Appraisal Vendor Services screen.

Invoice/Payment

Payments for appraisals ordered through the HUB may be paid directly with a Credit/Debit Card or Bank Account information, or an invoice may be sent to the Borrower’s provided email.

Step	Action
1	• Go to Loan Processing --> Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
2	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
3	The order information will be reflected on the Closing Corp website and the status will reflect AMC Assigned – Pending Payment. • Click the Invoices icon.
4	The Invoice will display. To pay the invoice with Credit/Debit Card or Bank Account information: • Click Post Payment. • Select Credit/Debit Card or Bank Account • Enter required information. To email the invoice directly to the Borrower, click Borr. Payment. Note: The invoice emailed to the borrower will come from: no-reply@closing.com.

Invoice Updated

Step	Action
1	If an invoice has been updated, an email notification is automatically generated to the MLO and the Broker Contacts.
2	To review the updated invoice: • Go to Loan Processing --> Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
3	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
4	Click Invoices icon to view the updated Invoice.
5	Click Borr. Payment to email the updated Invoice or click Post Payment to enter the payment information.

Notes

Use notes to communicate directly with the AMC and the Appraiser.

Step	Action
1	To view or add notes to the appraisal order: • Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
2	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
3	Click Notes icon to review notes on the order.
4	All notes to/from the Appraiser will display.
5	To add a note for the Appraiser: • Click Add Appraisal Note… • Enter the note • Click Post
6	Email notifications will be sent to the MLO and Broker Contacts when notes are added to the appraisal order.

Cancelled Orders

If an unapproved AMC has been selected, the system will automatically cancel the order and display a Date Cancelled.
• Click here for the list of Approved AMC’s.
• Click the Order New Service button to place an order with an Approved AMC.

On-Hold Orders

Appraisal orders may be placed on hold by either the AMC or at the request of the Broker.

Step	Action
1	If the appraisal has been placed on hold, an email notification will be sent to the MLO and Broker Contacts added to the loan.
2	• Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
3	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
4	The Order Status will display as On-Hold – Pending Resume.
5	Click the Notes icon to review the Appraisal Notes from the AMC (ex. Hold: pending payment).

Completed Orders

Step	Action
1	An email notification is automatically generated when the Appraisal has been completed.
2	To view the completed order: • Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
3	The Findings tab will reflect the completed appraisal information. Note: Click the paperclip icon to view Documents Received.

Revision Requests

Step	Action
1	• Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
2	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
3	Click Revision to request a revision on a completed appraisal.
4	• The Revision Requests pop-up will appear. • Click Add New…
5	• The Add Revision Request pop-up will appear. • Enter the request and click Post. Click Close.
6	The request for Revision will reflect on the Revision Icon and the Order Status section.

Value Reconsideration Request

Step	Action
1	• Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
2	Click the Manage Order link to go to the Closing Corp Appraisal Order Management website.
3	To request a Value Reconsideration: • Click the Appraisal icon to open the completed appraisal. • Click the Value Recon. button.
4	Enter the details for the Comparable 1 property.
5	• Click Add Comparable to enter additional comparable properties (if applicable). • Enter optional Comments. • Click Submit.

Completed Revisions/Reconsiderations

Step	Action
1	When the revision/reconsideration is completed, an automatic email is generated to the MLO and Broker Contacts.
2	To view the Appraisal revision/reconsideration: • Go to Loan Processing-->Order Appraisals. • Click the Property Appraisal hyperlink. Note: If the Order Type displays as Manual, click the plus sign to open the folder and select the Automatic Order Type to view your order.
3	The Findings tab will reflect the revised/reconsidered appraisal information. Note: Click the paperclip icon to view Documents Received.

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