Troubleshooting Guide for Brokers

Error Received

Failed – Fannie Mae Error 111315.

Error Analysis

If REMN reviews error log and determines the issue is with the credit report and that New Credit must be associated with the file, REMN will update status of the loan to: Return for Credit and AUS.

Broker:

1.     Resubmit to AUS via the HUB.

2.     De-select AUS Only Order selection box.

3.     Click credentials, select the CORRECT DU credit agency and enter accurate credentials.

4.     Enter NEW credit reference #.

5.     Click Send Request.

Error Received

The following data elements are invalid: (MSG ID 0027).

Data Element - Tot. exp. Ratio < Hsng. Exp. Ratio

Current Value – Check omitted/pd. by closing liab.

Resolution

When subject property is second home or investment, housing expenses must be entered as a separate liability record.

1.     Enter New Liability Record

• Debt Type:  Taxes
• Name of Creditor:  Primary Residence Housing Expenses
• Payment: As applicable
• Outstanding Balance:  Enter 12-month balance.
• Handling:  Include in Debt Calculations

2.     Click Choose to associate the liability to the REO.

Error Received

Error Importing Loan

Submission Type must be Final. Please update Submission type in Desk Top Originator and attempt your request again.

Resolution

Broker must Submit (Assign) the loan to REMN and mark the submission as Final in DO.

Error Received

Field 02A-070 (Number of Units) is 0 or missing.

Resolution

1.     Go to Short Application.

2.     Update the No. of Units.

3.     Click Save.

Error Received

Warning: Unmatched REO Asset Id for Liability Type

Resolution

1.     Go to Full Application REO Information.

2.     Select the REO Property

3.     Click the Choose button

4.     Select the Mortgage(s) that are associated with the property.

5.     Click Save.

Error Received

Failed

Unable to process file. Invalid file format. Attribute “BuildingStatusType” with value”” must have a value from the list “Complete Existing Other Proposed SubjectToAlterationImprovementRepairAndRehabilitation SubstantiallyRehabilitated UnderConstruction”

Resolution

Go to Full Application Purpose & Property.

Enter the correct the Building Status from the dropdown.

Error Received

Failed

Freddie Mac Processing error 12.  Invalid Seller ID, TPO ID or password. Verify and re-submit. If error recurs, please call 800-FREDDIE.

Resolution

Ensure you are selecting Freddie Mac Loan Product Advisor and entering your TPO ID and password.

Note:  Broker must be sponsored by HBFS to submit loans to LPA. See the Freddie Mac Initial Setup and Submission Job Aid for complete instructions.

Error Received

Failed

Sponsoring Seller required Merged Credit. Please request Merged Credit, or Merged Credit with a Merged Credit Reference Number.

Resolution

1.     Select the correct credit agency in the dropdown list on the Credentials popup.

2.     If the correct agency is chosen, check for a duplicate of that agency in the dropdown and try the other one.

Error Received

Email notification and Loan Status is updated to: Return for Credit and AUS.

Resolution

1.     Request new credit with the updated information with your credit agency.

2.     Resubmit to AUS via the HUB

3.     De-select AUS Only Order selection box.

4.     Click credentials, enter LP TPO ID and password or DU credit agency credentials.

5.     Enter credit reference# (per updated credit report).

6.     Click Send Request.

The Hub will notify of Required Data Fields Missing when submitting loans to Setup or Loan Disclosures Only.

Error

Automated Underwriting must be requested.

Resolution

• Go to Loan Summary Short Application.
• Enter Loan information in Screen Order so that the correct selections appear in Program Type.

Various Errors

·       The combined LTV ratio for the loan does not match the combined LTV ratio for the lock.

·       The loan amount for the loan does not match the loan amount for the rate lock.

·       The LTV ratio for the loan does not match the LTV ratio for the rate lock.

·       The subject property type for the loan does not match the subject property type for the rate lock.

·       The program type for the loan does not match the program type for the rate lock.

·       The number of units for the loan does not match the number of units for the rate lock.

·       The refinance purpose for the loan does not match the refinance purpose for the rate lock.

Resolution

Loan data and Lock data exist separately in the Portal and must be reconciled before loan submission.

Go to Loan Summary Short Application to update Loan information -OR-

Go to Loan Processing Lock Management to update the Lock.

Error

Error Registering Loan. Cannot access first () element from an empty List

.

Resolution

Contact your AEA.

Issue

Service Provider must be listed for all ‘C – Services You Can Shop For’ associated fees.

Resolution

1. Go to Loan Processing Fees & Closing Costs.
2. Click the Service Providers tab.
3. Click the Fee hyperlink.
4. Enter the Service Provider information.
   

Error

Error occurred while submitting loan. For input string:  “694405”

Resolution

Check MLO NMLS ID for erroneous spaces. Remove any blank spaces.

Error

Loan is locked but receiving error:  Loan must be locked before a Settlement Date can be selected.

Resolution

Portal user should click on another screen, and return.