HUB Common Questions

·       Open the Loan Details.

·       The Disclosure Delivery History is detailed at the bottom of the screen.

·       When all parties have signed the disclosures, there will be a date under PACKAGE SIGNED DATE/TIME. For REMN Prepared packages the Loan Officer must sign for the Date/Time to appear.

·       Go to Loan Processing ->Upload/View Documents.

·       Scroll through the Broker Uploaded Documents section for a document labeled: Settlement Agent Fee Confirmation.

·       The entry will display the DATE/TIME fees were submitted and the username of the requestor.

·       Go to Processing->Upload/View Documents.

·       Scroll through the Broker Uploaded Documents section for a document labeled Closing Request.

·       The entry will display the DATE/TIME the closing was requested and the username of the requestor.

·       Go to Loan Summary -> Contacts.

·       The Lender Account Management section will display all the REMN Associates assigned to the loan with job title, name, email address, and phone number. 

­   If a Contact Role is not listed (i.e. Closer), that associate has not yet been assigned to your loan. 

­   If a REMN CD Preparer has not been assigned to a loan or the loan status is not "Loan Closing Scheduled", the CD request has not yet been received.

·       Open the Loan Details.

·       The Loan Status will update to Closing Docs Out -and-

·       In the Disclosure Delivery History, an In Person CD generated by the closer will display with a LAST GENERATION DATE/TIME.